Technical Help

This section is created to guide you through the troubleshooting of the most common issues you may face while trying to access our website from several devices.

Please note that any video tutorials you may find were not made by us, but were selected by our IT team because they are deemed accurate and helpful.

If you experience any issue that is not covered in this page, or face an issue not related to your device, please give us a call, and we'll be more than glad to help you.

Clearing your browser's cookies, history, and cache can help with all sorts of situations, like issues trying to access the website, logging into the your account, and images or information not displaying.


Taken from the Apple website.
  • To clear your history and cookies:
    • Tap Settings
    • Tap Safari
    • Tap Clear History and Website Data

    Note that this will clear all your browsing history, including previously visited website.

    It will not, however, clear your AutoFill information.

  • To clear your cookies, but keep your history:
    • Tap Settings
    • Tap Safari
    • Tap Advanced
    • Tap Website Data
    • Tap Remove All Website Data

Google Chrome

Taken from the Google website.
  • Open the Chrome App
  • Tap More (the icon with three vertical dots on the top right), and then Settings
  • Tap Privacy > Clear browsing data.
  • Check "Cookies, Site Data" and "Cached images and files", and uncheck all the other items.
  • Tap Clear Browsing Data.
  • Confirm by tapping Clear Browsing Data.
  • Tap Done


  • Open the Firefox App
  • Tap the icon with three vertical dots, on the top right of the app.
  • Tap Settings.
  • Scroll down and tap Clear private data.
  • Select the options you would like to clear. Make sure that Cookies & active logins and Cache are selected.
  • Tap Clear Data.

Google Chrome

Taken from the Google website.
  • Open the Chrome App
  • Tap More (the icon with three vertical dots on the top right), and then Settings
  • Tap Privacy > Clear browsing data.
  • Choose a time range. Anything from Last hour to All time.
  • Check "Cookies, Site Data", and "Cached images and files", and uncheck all the other items.
  • Tap Clear Data.


Taken from the Firefox website.
If you see any of these error messages, it might just be a problem with Firefox
  1. The connection was interrupted
  2. The connection was reset
  3. The connection has timed out
Try clearing Firefox's cookies and cache
  • Click the Library button, click History and select Clear Recent History….
  • In the Time Range to clear: drop-down, select Everything.
  • Click the arrow next to Details to display the list of items that can be cleared.
  • Select both Cookies and Cache.
  • Click Clear Now.
Firefox can't load websites but other browsers can
  • Internet security software blocking Firefox
    • If you were able to load websites until you updated Firefox or until your Internet security software was updated, reconfigured or a new one was added, your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing Firefox from connecting to the Internet. In general, you should make sure your Internet security software is up-to-date and remove Firefox from your program's list of trusted or recognized programs, then add it back. For instructions on how to configure some programs, see the Configure firewalls so that Firefox can access the Internet article.
    • If you connect to the internet through a proxy server that is having connection problems, you will not able to load websites.
      • Click the menu button and choose Options
      • In the General panel, go down to the Network Proxy section.
      • In the Network Proxy section, click Settings….
      • Change your proxy settings:
        • If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
        • If you connect to the Internet through a proxy, compare Firefox's settings to another browser's (such as Internet Explorer — see Microsoft's guide to proxy settings).
      • Close the Connection Settings dialog.
      • Close the about:preferences page. Any changes you've made will automatically be saved.


Taken from the Chrome website.
Internet connection
  • Test for problems with your Internet connection by loading a variety of different sites in Chrome, switching to a different Web browser, and running an application that requires Internet access to function, such as Spotify or Outlook.
    • Try resetting the network router
    • Upgrading the installed drivers for your network card or adapter
    • checking connections across the local network if you can't get online.
    • Restarting your computer.
    If the connectivity problems persist, contact your Internet service provider for assistance.
Browser Issue
  • Switching to an alternative Web browser such as Microsoft Internet Explorer or Mozilla Firefox can determine whether your problems are restricted to Google Chrome. If websites can be accessed without issue in an alternative browser
    Try clearing out the cache and cookies story by Chrome from the setting page:
    • On your computer, open Chrome.
    • At the top right, click More
    • Click More tools > Clear browsing data.
    • At the top, choose a time range. To delete everything, select All time.
    • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    • Click Clear data.
Extensions and Add-ons
    Faulty extensions and add-ons running on top of Google Chrome can also affect the browser's functionality.
  • Choose "Tools," then "Extensions" from the Chrome menu to see a list of installed extensions.
  • Disable or remove the extensions one by one, restarting Chrome each time, to check if any of these tools are causing issues.
  • Delete or disable the add-on.
  • If you do identify an extension that's causing a problem, contact the developer about an upgrade or bug fix.
Third-party software
  • It's possible that your anti-virus or firewall software is blocking Chrome and preventing it from accessing the Web.
    • Check the settings within your installed security software, and update these programs to the latest versions.
  • To make sure this is not the case. Alternatively, a malware infection may be blocking your Internet connection.
    • Run a thorough system scan to look for problems and install an additional on-demand scanner, to locate and remove any security threats.


Taken from Opera website.
Cache and History
  • The cache can be cleaned automatically each time the browser is closed.
    • Go to Menu ->Settings ->Preferences ->Advanced Tab.
    • Select History in the Window and check the “Empty on exit” box.
    Emptying cache on exit makes Opera start faster, since it doesn’t include the cache.


Taken from Apple website.
If Safari doesn‘t load a page or webpage items are missing Check Safari extensions,Check Parental Controls or try removing cookies, cache, and other website data if a webpage or site doesn't load on your Mac.
    Use the steps in this article if this happens in Safari on your Mac:
    1. You can’t log in to a secure website.
    2. A webpage repeatedly reloads or redirects.
    3. A message on a webpage tells you to remove or reset cookies.
    4. Some images, videos, or other items aren't displayed on a webpage, but other page elements load.
Check Parental Controls
  • If you're logged into a user account that is restricted by Parental Controls or other web filtering software, some pages or page elements might not load if those sites aren't allowed. For example, embedded videos might not display if they're hosted on a site other than the one you're viewing. Check with your administrator to see if you can get access to the site that you're trying to view.
Check Safari extensions
  • Some Safari extensions that block ads or other website content can prevent some page elements from displaying. You can temporarily turn off extensions, then re-load the page to see if this is the issue.
      1. Choose Safari > Preferences.
      2. Click Extensions.
      3. Select an extension, then deselect the checkbox "Enable… extension." Repeat this step for every extension that's currently installed.
    Reload the page by choosing Choose View > Reload in Safari. If the webpage loads correctly, one or more extensions was blocking the content from loading. Re-enable an extension, then reload the page again to determine which extension is blocking the content you want to view.
If Safari doesn't load pages from a specific site
  • If only one webpage or website isn't working, you can remove data related to that site to see if it fixes the issue. Use these steps to remove cookies, cache, and other data stored by Safari for a specific site:
    1. Choose Safari > Preferences.
    2. Click the Privacy icon.
    3. Click the Details button.
    4. Search for the name or domain of the website whose data you want to remove.
    5. In the results list, click the domain (like example.com) that has data you want to remove.
    6. Click Remove.
    7. When you're finished, click Done and close the preferences window.
If Safari doesn't load pages from multiple sites
  • In OS X Yosemite, you can delete website data for the past hour, or past few days if websites or pages stopped loading recently.
      1. Choose History > Clear History and Website Data.
      2. In the sheet that appears, choose the range of data you want to remove from the Clear pop-up menu.
      3. Click Clear History.
    If you want to remove website data for all of the sites and pages you've ever visited, choose "all history" from the Clear pop-up menu. The option to Remove All Website Data in the Privacy pane of Safari preferences does this, too. These options also reset your browsing history and Top Sites.